Terms of Service

Last updated: August 22, 2026

1. Our services

We provide residential cleaning, preventive home maintenance, and handyman services in Katy and the Greater Houston area. Services are available two ways:

• Monthly plans — a recurring package of cleaning and maintenance, billed monthly.
• One-time services — a single job booked without a plan, quoted individually.

What each plan includes is described on our website. We may adjust the specific tasks in a visit where a home’s condition or safety requires it, and we’ll tell you when we do.

2. Pricing and home size

Plan prices are based on home size. The Essential Plan covers homes up to 2,500 sq. ft. and the Signature Plan up to 3,000 sq. ft. If your home is larger, we’ll quote the difference before any work is scheduled.

All prices shown are before tax. Texas sales tax is added to your total where it applies.

We may change plan prices with at least 30 days’ written notice. If you don’t want to continue at the new price, you may cancel before it takes effect.

3. Billing

Plan members are billed automatically to the card on file on the 1st of each month, covering the month ahead. Add-on services you request during a month are added to the following month’s charge.

Charges may appear on your statement under Fresh & Fixed or Cleaning Empire LLC.

If a payment fails, we’ll let you know and try again. If payment isn’t completed within 7 days, we may pause your service until it is.

One-time services are quoted in advance and invoiced when the work is complete, unless we agree otherwise in writing.

4. Cancelling your plan

Month-to-month plans

You can cancel at any time with 30 days’ notice. Email or call us and we’ll confirm your last service date. Your plan stays active — and billed — through that 30-day period, and you keep the service you’ve paid for. There is no cancellation fee and no minimum term.

12-month plans

The 12-month discount is given in exchange for staying a year. You may still cancel early with 30 days’ notice; when you do, the discount ends with your plan and we don’t ask you to pay any of it back.

Pausing instead of cancelling

Travelling, or away for a season? You can pause your plan up to twice per calendar year, for up to two months each time. Your price is held while you’re paused, and you aren’t billed. Just give us 14 days’ notice so we can adjust the schedule.

If we end service

We may end a plan with 30 days’ notice, or immediately if a home is unsafe for our team, if there is abusive behaviour toward a team member, or if payment remains unresolved. If we end your plan for any reason other than non-payment, we’ll refund any unused portion of the month you’ve paid for.

5. Scheduling and access

We agree a regular day and time with you. You don’t need to be home while we work — many clients aren’t. If you give us keys, a code, or garage access, we keep that information secure and share it only with the team members serving your home.

To reschedule, give us 24 hours’ notice and we’ll fit you into the next open slot. If our team is already on the way or at your door and can’t get in, a $50 trip charge is added to your next invoice.

We may reschedule a visit for severe weather, illness, or emergencies, and we’ll offer you the earliest replacement time we have.

6. Our guarantee

If you’re not happy with a cleaning, tell us within 24 hours and we’ll come back and put it right at no extra cost. Just point out what missed the mark.

This guarantee covers re-doing the work. It doesn’t include cash refunds for completed visits.

7. Your home and your belongings

Please secure cash, jewellery, and irreplaceable items before a visit, and tell us about anything fragile or unusual so our team knows to take care.

We carry business insurance. If we damage something while working in your home, tell us within 48 hours so we can look into it and make it right. We can’t take responsibility for damage caused by pre-existing wear, faulty installation, or items that were already broken.

We may decline work that isn’t safe for our team — for example, heavy lifting beyond what’s reasonable, working at unsafe heights, biohazards, or homes with pest or mould conditions that need a specialist.

8. Products and pets

We bring our own professional cleaning products and equipment. If you have allergies or a product you’d rather we avoid, tell us and we’ll note it for your home.

We’re happy to work around pets. If a pet may be anxious with visitors, please let us know or make arrangements for the visit.

9. Hiring our team

Our team members are trained and background-checked, and finding good people takes real effort. Please don’t hire a member of our team directly for private work while they work with us, or for 12 months afterwards.

10. Referrals and discounts

Discounts are described on our website. They apply to your monthly plan, can’t be combined with each other, and have no cash value. Referral rewards are added once the referred client completes their first month of service.

11. Limits

We do our work carefully, but we can’t promise a particular result beyond the services described. To the extent the law allows, our responsibility for any claim is limited to the amount you paid us for the service in question.

Nothing here limits any rights you have under Texas consumer protection law.

12. Changes to these terms

We may update these terms from time to time. When we do, we’ll change the date at the top of this page, and we’ll give plan members at least 30 days’ notice of any change that affects pricing or cancellation.

13. Governing law

These terms are governed by the laws of the State of Texas.

14. Contact us

Questions about these terms, or want to cancel or pause? Get in touch: